Helpful Tips

Trouble logging into the site, need a preview, or want help?

last reviewed and updated November 9, 2019
What does the new members area look like and what can I expect?
We've put together a short video that shows you exactly what the site looks like and how topics are made available in the new members area. Click here to view the video in another tab. Or play the video below. Please Note, there's no audio currently on this video.
Check out the new members area!
Don't want to watch a video? No problem... click on these images to preview the site: Home, Topic Categories, Topic Page
or Password reset problems - tip #1
Your browser doesn't like our cookies… our site requires cookies to be enabled so that secure features and our help and chat functions can work properly. Please enable cookies for your specific browser. If you need some help on how to enable cookies check out this article here:
or Password reset problems - tip #2
You may already be logged in… if you are on the login or sign-up pages and can't seem to set a password, sign-in, or create a password please double check to see if you are already logged into an account. Just look to the upper right and see if you have a Profile link. If you're on a Tablet or Mobile device click the Menu icon and then look for Profile.
or Password reset problems - tip #3
Your browser has some bad history… Try clearing your cookies, browser memory, or cache. See this really helpful article on How to clear cookies in Chrome, Firefox, Safari, and other browsers:
or Password reset problems - tip #4
You're not using the original email used to sign up for a membership... If you are a returning member be sure to use the exact same email address you did before. If you've changed companies, or have multiple email account, for example a personal email address and a business email address, be sure to try both.
Still need help?
No worries! We're here and available with just a click or two... please try our chat support, click the icon in the lower right of the screen. If we're offline or you can't see the chat icon just email us at